This Pilot Use & Data Processing Agreement (“Pilot Agreement”) is between:
By signing below, checking a box, or replying “I agree” by email, you agree to this Pilot Agreement (including the service description, telecom ownership, and liability terms below).
After the Pilot Period, this agreement (including the linked Privacy Policy, DPA, and Sub-Processor List) continues to apply to your use of the Service until we notify you otherwise (e.g. when we introduce different terms, such as under a limited company). We may offer the Service on a free trial or pilot basis. During such period, the Service is provided “as is” with no service level commitments. There is no payment and no SLA or uptime guarantee during the pilot. The same policies apply for both pilot and continued use.
All telephone numbers, call routing logic, and telecom infrastructure used to provide the Service remain the sole property and responsibility of Vyacheslav Lukin, sole trader. Customers are granted a limited right to use the Service but do not acquire ownership of any phone numbers. We may change, replace, or reconfigure telephone numbers used for the Service where required for operational, regulatory, or technical reasons.
The terms of our Data Processing Addendum (DPA) apply to the processing of personal data for the duration of your use of the Service under this agreement (pilot and continued use), except that:
We process call-related data (e.g. phone numbers, call times, transcripts or summaries) necessary to operate the Service. Data may be processed in the United States (e.g. on Google Cloud Platform). We rely on appropriate safeguards implemented by our sub-processors (such as the EU–US Data Privacy Framework and Standard Contractual Clauses where applicable). Twilio provides telecom infrastructure; Google Cloud provides hosting; both are sub-processors under our DPA.
Our Sub-Processor List (GDPR Sub-Processor List) lists the sub-processors we use (including Google Cloud Platform, Twilio, ElevenLabs). You accept that we use these sub-processors for the Service (pilot and continued use).
Processed data (including call data) is automatically deleted within 7 days after each call, as set out in our DPA. We do not retain call metadata or content beyond that. When you or we end this agreement, any remaining personal data will be deleted within 7 days, unless the law requires us to keep it longer. You may request deletion earlier, and we will comply where reasonably practicable.
Continued use after the Pilot Period is under this same agreement. The same Privacy Policy, DPA, and Sub-Processor List apply. We will notify you if we introduce different terms (e.g. when we operate through a limited company). We will not use your data for marketing or for training our models in an identifiable form without your separate agreement.
The Service is provided “as is”. We do not give any warranty (including as to availability or fitness for a particular purpose). We exclude liability for lost business, missed calls, and AI misinterpretation or errors. Our total liability to you in connection with this agreement (whether in contract, tort, or otherwise) is limited to £100 (one hundred pounds sterling) in aggregate, except where the law does not allow such limitation (e.g. death or personal injury caused by our negligence, or fraud).
Either party may end this agreement at any time by giving notice. We will then delete your data as set out in section 5. Sections that by their nature should survive (e.g. liability, confidentiality, data deletion) will survive.
By checking the acceptance box (or replying by email that you agree), you confirm that you have authority to bind your organisation (if applicable) and that you accept this Pilot Agreement, the Service Terms (Terms & Conditions), and the linked Privacy Policy, Sub-Processor List, and Data Processing Addendum. No signature is required; acceptance is complete when you submit the form or send your agreement by email.